Shipping
Standard Shipping
Standard shipping for orders within Australia is $7 for all orders. FREE Standard Shipping for orders over $80 within Australia.
Once payment is received, the order will be sent the following business day.
Please allow 3-5 business days for your order to arrive. If you live outside metropolitan areas, please allow additional time for postage. Please allow up to 7 business days for Western Australia locations. All parcels are automatically set to SIGNATURE ON DELIVERY.
AusPost will leave a collection slip as notification of your delivery.
EXPRESS SHIPPING
Express Shipping for all orders within Australia is $15.
Once paymentis received, the order will be sent the following business day. Please allow 1-2 business days for your order to arrive .If you live outside metropolitan areas, please allow additional time for postage.
FREE PICK UP
Simply select PICK UP option at checkout.
You will receive an email confirmation once your order has been fulfilled and is ready for collection. Collect your order from us in Manly: 4A Eustace St, Manly, Australia, 2095.
Pick up orders will be held for a maximum of two weeks only.
Local pick up hours are between 10am to 3pm, Monday to Friday. Unfortunately we are not open weekends or public holidays for local pick up orders.
PROCESSING
Orders will be processed within 1-2 business days and dispatched via Aus Post pending payment.
Once your order has been shipped your will receive an email with tracking details.
Billie 11:11 is not and will not be liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery. If your order arrives damaged, please take photos and email customer service.
International
NEW ZEALAND SHIPPING
New Zealand Standard International Shipping is a $20 or $35 flat rate pending your total order weight. There is no free shipping on International orders.
Billie 11:11 is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
The recipient will be liable for any local duty, tax and/orother import costs on orders placed outside of Australia.
WORLDWIDE SHIPPING
Billie 11:11 ships to selected International destinations. International Shipping is a $25 or $40 flat rate pending your total order weight for international standard shipping. There is no free shipping on International orders.
Billie 11:11 is not liable for any loss or damage suffered by you through any reasonable or unavoidable delay in delivery.
We are working with our shipping partners and hope to bring complete international shipping to Billie 11:11 very soon.
The recipient will be liable for any local duty, tax and/orother import costs on orders placed outside of Australia.
INTERNATIONAL TAXES + DUTIES
Orders shipped to countries outside of Australia may incur duties and taxes applied by customs.
The responsibility for any custom duties, foreign taxes or other fees which may be imposed rest with the customer. Billie 11:11 is not responsible for any possible duties and taxes which may be applied by customs in the country which delivery is made.
Should the customer refuse to pay duties and taxes on an order applied by customs, it is the customers responsibility to arrange for the order to be returned to Billie 11:11 in order to receive a refund. Please contact your local customs office formore information regarding taxes and duties on international orders in your region.
Returns
Can I get a refund / exchange for a change of mind?
Sorry, we do not offer refunds or exchanges on purchases for change of mind.
If you have any questions about selecting products at Billie 11:11, please email us or fill out the form below we are happy to help you select products that are right for you..
What if an item is faulty or my order is incorrect?
If the product you received is broken, faulty or not what you ordered, we are happy to provide a refund, replacement or exchange, including all postage costs. Any refund given is for the original value of the returned goods at the time of purchase only.
Refunds may take up to 72 hours to be processed once the returned goods are received, and may be subject to bank processing times out of the control of Billie 11:11. Please make sure you email us within 7 days of receiving your order so we can make the necessary arrangements.
Where do I ship my return?
If your return is accepted, mail your product to: 4A Eustace St, Manly, NSW, Australia.
You will be responsible for paying for your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.